Terms and Conditions

Non Warrnty Repair Center

We are a non warranty repair center for all digital products. Any repair done at our service center will be chargeble. We are not authorised service  center for any brands.

Repair Quotation

The repair price quoted at the time of accepting the device will be an estimate only, based on the information you have provided to us on the website. It is possible that the price to repair the unit is higher than the estimated price On these occasions you will be contacted via email or phone to authorize a new repair quotation.

Minimum Charge

A lot of manpower is involved in examination of device and giving quotation. There will be a minimum charge of Rs.250/- for feature phones and Rs.450/- for Smartphones, Tablets and Laptops even if the product is not repaired. This cost is paid in advance while depositing the handset for repairs.

Turnaround time

For L2 level problem i.e part replacement for top brand mobile phones our normal repair TAT is 2-3 hours for walkin customers. In case there is some motherboard relsted fault it may take 2-3 days for repairs.

Warranty

All our repairs carry a limited 7 Days warranty unless and other specified seperately. There will be no warranty in case the device is :

  1.     Physical Damage
  2.    ? Liquid Damaged.

In the unlikely event your unit becomes faulty within the warranty period please bring the device back with a copy of the receipt or Jobsheet No. We will investigate and respond within 1 working days. If the problem is related to the initial repair, we will carry out a further repair free of charge and return at no cost. If the unit has further problems not related to original repair or parts not replaced in previous repair we will contact you and let you make a decision with regards to the cost. We will attempt a re-repair on your unit TWICE after the initial repair. If after this, the unit is still faulty we will issue a refund .We will need to see the unit and make sure its faulty prior to issuing a refund.

Unpaid repairs

Units will be held for a maximum of 30 days after they are either repaired, deemed BER or requiring a requote. We will make reasonable attempts to contact you by phone and email addres (if provided at the time of submitting the device)a minimum of 3 times. If you have not made payment within 30 days, the unit will be auctioned to recover our costs.

Accessories, Games, Power Supplies

Please do not submit any accessories like memory card, sim card, (or Console games/disks) in with your repairs unless we have specifically requested them (e.g. for a power problem we may request the charger or power supply). We cannot be held responsible for any loss or damage to accessories whilst in our possession (SIM cards, memory cards, chargers, boxes, cases, cables, mounts etc). On occasions we may ask for certain accessories to be sent in after our initial diagnosis for further testing as they may be related to the fault.

User data / information

Please ensure you take a backup before submitting the device. We will do our utmost to retain any data on your unit, however we cannot be held responsible for lost data

Payments

Payments are to be made at the time of delivery of the device if the device is repaired. At times we may ask for part payment in advance. We prefer Cash payments for individuals. For corporate clients we also accept cheques. If an individual wants to pay in cheque, than the device will be delivered only after clearing of the cheque.

Mistakes in bills, receipts or payments

Whilst we endeavor to ensure accuracy in all that we do, occasionally mistakes do happen. We will correct any mistakes in bills, receipts or payments as soon as possible, and no later than 30 days of agreeing to do so.

Complaints

We have many satisfied customers, and our complaint resolution system helps us to ensure that our customers are satisfied, even when things go wrong.If you have a complaint, please contact us either by email (This email address is being protected from spambots. You need JavaScript enabled to view it.) or by letter. Upon receipt of yourcomplaint, we will investigate to see what wentwrong so that we can resolve it to your satisfaction, and to avoid reoccurrence in the future.